--- title: HawkTalk | Rachel Stauffer description: Rachel is the Content Manager at HawkSoft, where she focuses on creating engaging content for the independent agent community. --- - [Home](http://hawksoft.com/) - [Product](https://www.hawksoft.com/agency-management-system/) - [Agency Management System](https://www.hawksoft.com/agency-management-system/) - [Feature Tour](https://www.hawksoft.com/agency-management-system/tour/) - [Service That Delights](https://www.hawksoft.com/agency-management-system/wow/) - [Conversions](https://www.hawksoft.com/agency-management-system/conversions/) - [Why HawkSoft](https://www.hawksoft.com/why-hawksoft/) - [Agency Stories](https://www.hawksoft.com/stories/) - [About Us](https://www.hawksoft.com/about/story/) - [Our Story](https://www.hawksoft.com/about/story/) - [Core Values](https://www.hawksoft.com/about/core-values/) - [Leadership](https://www.hawksoft.com/about/leadership/) - [Partners](https://www.hawksoft.com/about/partners/) - [Careers](https://www.hawksoft.com/about/careers/) - [Support](https://www.hawksoft.com/support/) - [Contact Support](https://www.hawksoft.com/support/) - [Submit Support Ticket](https://www.hawksoft.com/support/ticket/) - [Join a Support Session](https://www.hawksoft.com/support/join/) - [System Requirements](https://www.hawksoft.com/support/system-requirements/) - [Download Center](http://download.hawksoftinc.com/) - [Resources](https://www.hawksoft.com/guides/) - [Carrier Downloads](http://hawksoftinc.com/agency-management-system/carrier-downloads) - [HawkSoft University](https://www.hawksoft.com/university/index.html) - [HUG (HawkSoft User Group)](https://www.hawksoft.com/hugs/index.html) - [Referral Program](https://www.hawksoft.com/referrals/index.html) - [Shows & Conventions](https://www.hawksoft.com/shows/index.html) - [Guides & Brochures](https://www.hawksoft.com/guides/index.html) - [Contact Us](https://www.hawksoft.com/contact/) - [Blog](https://hawksoft.com/blog/) ## [HawkTalk Blog](https://blog.hawksoft.com/) ## Industry insights for independent insurance agencies   [![Blog author](https://blog.hawksoft.com/hubfs/HawkSoft%20-%20Oct%202017/image/cropped-cropped-HawkSoft-Square-Logo.png)](https://www.hawksoft.com/) ## Rachel Stauffer ![](https://blog.hawksoft.com/hubfs/LinkedIn%20Profile.jpg) Rachel is the Content Manager at HawkSoft, where she focuses on creating engaging content for the independent agent community. ### Recent Posts [March 30 2026](https://blog.hawksoft.com/guide-to-ams-pricing) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/guide-to-ams-pricing#comments-listing) [agency management system](https://blog.hawksoft.com/topic/agency-management-system), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [Choosing an AMS](https://blog.hawksoft.com/topic/choosing-an-ams) ## [The True Cost of an AMS: A Guide to AMS Pricing](https://blog.hawksoft.com/guide-to-ams-pricing) [![](https://blog.hawksoft.com/hubfs/Pricing%20header%20-%20small.jpg)](https://blog.hawksoft.com/guide-to-ams-pricing) [Read More](https://blog.hawksoft.com/guide-to-ams-pricing) [March 24 2026](https://blog.hawksoft.com/improving-farm-and-agribusiness-downloads-for-independent-agents) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/improving-farm-and-agribusiness-downloads-for-independent-agents#comments-listing) [Downloads](https://blog.hawksoft.com/topic/downloads), [Farm insurance](https://blog.hawksoft.com/topic/farm-insurance), [industry topics](https://blog.hawksoft.com/topic/industry-topics) ## [Improving Farm and Agribusiness Downloads for Independent Agents](https://blog.hawksoft.com/improving-farm-and-agribusiness-downloads-for-independent-agents) [![](https://blog.hawksoft.com/hubfs/Farm%20header%20-%20small.jpg)](https://blog.hawksoft.com/improving-farm-and-agribusiness-downloads-for-independent-agents) [Read More](https://blog.hawksoft.com/improving-farm-and-agribusiness-downloads-for-independent-agents) [February 23 2026](https://blog.hawksoft.com/supporting-leadership-opportunities-for-women-in-insurance) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/supporting-leadership-opportunities-for-women-in-insurance#comments-listing) [women agency owners](https://blog.hawksoft.com/topic/women-agency-owners), [Women in insurance](https://blog.hawksoft.com/topic/women-in-insurance), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [agency stories](https://blog.hawksoft.com/topic/agency-stories) ## [Supporting Leadership Opportunities for Women in Insurance](https://blog.hawksoft.com/supporting-leadership-opportunities-for-women-in-insurance) [![](https://blog.hawksoft.com/hubfs/Womens%20Day%20Header%20-%20sm.jpg)](https://blog.hawksoft.com/supporting-leadership-opportunities-for-women-in-insurance) [Read More](https://blog.hawksoft.com/supporting-leadership-opportunities-for-women-in-insurance) [November 24 2025](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency#comments-listing) [AI](https://blog.hawksoft.com/topic/ai), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [agency stories](https://blog.hawksoft.com/topic/agency-stories) ## [How to Implement AI at Your Independent Insurance Agency](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) [![](https://blog.hawksoft.com/hubfs/AI%20header%20-%20sm.jpg)](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) [Read More](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) [July 18 2025](https://blog.hawksoft.com/a-legacy-of-community-at-eab-insurance-group) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/a-legacy-of-community-at-eab-insurance-group#comments-listing) [women agency owners](https://blog.hawksoft.com/topic/women-agency-owners), [Women in insurance](https://blog.hawksoft.com/topic/women-in-insurance), [community involvement](https://blog.hawksoft.com/topic/community-involvement), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [agency stories](https://blog.hawksoft.com/topic/agency-stories) ## [A Legacy of Community at EAB Insurance Group](https://blog.hawksoft.com/a-legacy-of-community-at-eab-insurance-group) [![](https://blog.hawksoft.com/hubfs/EAB%20team.jpg)](https://blog.hawksoft.com/a-legacy-of-community-at-eab-insurance-group) *Image source: [Rough Notes](https://roughnotes.com/three-generations-of-service/)* [Read More](https://blog.hawksoft.com/a-legacy-of-community-at-eab-insurance-group) [July 18 2025](https://blog.hawksoft.com/nonprofit-niche) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/nonprofit-niche#comments-listing) [community involvement](https://blog.hawksoft.com/topic/community-involvement), [charity](https://blog.hawksoft.com/topic/charity), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [agency stories](https://blog.hawksoft.com/topic/agency-stories), [niche](https://blog.hawksoft.com/topic/niche), [nonprofit](https://blog.hawksoft.com/topic/nonprofit) ## [Building a Niche in Nonprofit](https://blog.hawksoft.com/nonprofit-niche) [![](https://blog.hawksoft.com/hubfs/Nonprofit%20header%20-%20sm.jpg)](https://blog.hawksoft.com/nonprofit-niche) [Read More](https://blog.hawksoft.com/nonprofit-niche) [January 21 2025](https://blog.hawksoft.com/employee-satisfaction-foresight) - [Tweet](https://twitter.com/share) [1 Comment](https://blog.hawksoft.com/employee-satisfaction-foresight#comments-listing) [industry topics](https://blog.hawksoft.com/topic/industry-topics), [remote work](https://blog.hawksoft.com/topic/remote-work), [hiring](https://blog.hawksoft.com/topic/hiring), [staffing](https://blog.hawksoft.com/topic/staffing) ## [Alleviate burnout and boost employee satisfaction, productivity, & retention](https://blog.hawksoft.com/employee-satisfaction-foresight) [![](https://blog.hawksoft.com/hubfs/Staff%20satisfaction%20header%20-%20sm.png)](https://blog.hawksoft.com/employee-satisfaction-foresight) [Read More](https://blog.hawksoft.com/employee-satisfaction-foresight) [January 21 2025](https://blog.hawksoft.com/streamline-hiring-onboarding-foresight) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/streamline-hiring-onboarding-foresight#comments-listing) [industry topics](https://blog.hawksoft.com/topic/industry-topics), [hiring](https://blog.hawksoft.com/topic/hiring), [staffing](https://blog.hawksoft.com/topic/staffing), [training](https://blog.hawksoft.com/topic/training) ## [Streamlining agency hiring & onboarding processes](https://blog.hawksoft.com/streamline-hiring-onboarding-foresight) [![](https://blog.hawksoft.com/hubfs/Hiring%20header%20-%20sm.jpg)](https://blog.hawksoft.com/streamline-hiring-onboarding-foresight) One of the biggest challenges independent agencies are battling during the hard market is staff burnout and churn, which leads to hiring difficulties, a never-ending onboarding and training cycle,... [Read More](https://blog.hawksoft.com/streamline-hiring-onboarding-foresight) [September 20 2024](https://blog.hawksoft.com/tips-on-captive-to-independent-agent-transition) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/tips-on-captive-to-independent-agent-transition#comments-listing) [industry topics](https://blog.hawksoft.com/topic/industry-topics), [captive to independent](https://blog.hawksoft.com/topic/captive-to-independent) ## [Tips on moving from a captive to independent insurance agent](https://blog.hawksoft.com/tips-on-captive-to-independent-agent-transition) [![](https://blog.hawksoft.com/hubfs/Captive%20header%20-%20sm.jpg)](https://blog.hawksoft.com/tips-on-captive-to-independent-agent-transition) [Read More](https://blog.hawksoft.com/tips-on-captive-to-independent-agent-transition) [September 20 2024](https://blog.hawksoft.com/getting-carrier-appointments) - [Tweet](https://twitter.com/share) [No Comments](https://blog.hawksoft.com/getting-carrier-appointments#comments-listing) [carriers](https://blog.hawksoft.com/topic/carriers), [industry topics](https://blog.hawksoft.com/topic/industry-topics), [captive to independent](https://blog.hawksoft.com/topic/captive-to-independent) ## [Getting and maintaining carrier appointments for your independent agency](https://blog.hawksoft.com/getting-carrier-appointments) [![](https://blog.hawksoft.com/hubfs/Carrier%20appt%20header%20-%20sm.jpg)](https://blog.hawksoft.com/getting-carrier-appointments) [Read More](https://blog.hawksoft.com/getting-carrier-appointments) [All posts](https://blog.hawksoft.com/all) [Next](https://blog.hawksoft.com/author/rachel-stauffer/page/2) Search this site on Google Search ### archives - [partner content (73)](https://blog.hawksoft.com/tag/partner-content) - [HawkSoft news (70)](https://blog.hawksoft.com/tag/hawksoft-news) - [industry topics (68)](https://blog.hawksoft.com/tag/industry-topics) - [Automation (45)](https://blog.hawksoft.com/tag/automation) - [insurance perspectives podcast (27)](https://blog.hawksoft.com/tag/insurance-perspectives-podcast) ### Follow Us - - - ### you might also like ![](https://blog.hawksoft.com/hubfs/AI%20header%20-%20sm.jpg) [How to Implement AI at Your Independent Insurance Agency](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) [Read More](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) ![](https://blog.hawksoft.com/hubfs/HelpPortal_Home_border.png) [The HawkSoft Help Portal: Your New All-in-One Help Resource](https://blog.hawksoft.com/help-portal-introduction) [Read More](https://blog.hawksoft.com/help-portal-introduction) **Address** 1230 SE 3rd Ave Canby, OR 97013 **Phone** 866-884-4680 **Hours** Monday – Friday | 6:00AM – 5:00PM Pacific Standard Time [© Copyright 2017 HawkSoft, Inc. 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