January 21 2020 No Comments customer experience, SEO, Google My Business, online reviews, online ratings, customer feedback loop, modern interaction management platforms, partner content

3 Keys to a Superior Online Customer Experience

Image source: Podium

Guest blog by Jared McKinney, Podium

Guest blogs are written by contributors outside of HawkSoft. The author's views are entirely their own and may not reflect the views of...

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June 28 2018 No Comments customer experience, job shadow, agency job shadow, customer service

Up close and personal - the path to superior customer experience

Nick

“You’re the HawkSoft guy, aren’t you?”

“I am. My name is Nick, and I’m one of the Senior CSRs.”

On the morning of March 15, a Senior HawkSoft CSR walked into an insurance agency in the rural town...
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