---
title: HawkTalk | customer experience
description: customer experience |
---
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## [HawkTalk Blog](https://blog.hawksoft.com/)
## Industry insights for independent insurance agencies
[](https://www.hawksoft.com/)
[January 21 2025](https://blog.hawksoft.com/podcast-agave-all-coverage)
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[No Comments](https://blog.hawksoft.com/podcast-agave-all-coverage#comments-listing) [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [insurance accounting](https://blog.hawksoft.com/topic/insurance-accounting), [partner content](https://blog.hawksoft.com/topic/partner-content), [agency bill](https://blog.hawksoft.com/topic/agency-bill), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Standout Service for Agency Bill: Agave & All Coverage Insurance Podcast Recap](https://blog.hawksoft.com/podcast-agave-all-coverage)
[](https://blog.hawksoft.com/podcast-agave-all-coverage)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-agave-all-coverage)
[November 20 2024](https://blog.hawksoft.com/podcast-ascend-crane-insurance)
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[No Comments](https://blog.hawksoft.com/podcast-ascend-crane-insurance#comments-listing) [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [insurance accounting](https://blog.hawksoft.com/topic/insurance-accounting), [partner content](https://blog.hawksoft.com/topic/partner-content), [agency bill](https://blog.hawksoft.com/topic/agency-bill), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Agency Bill, Simplified: Ascend & Crane Insurance Group Podcast Recap](https://blog.hawksoft.com/podcast-ascend-crane-insurance)
[](https://blog.hawksoft.com/podcast-ascend-crane-insurance)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-ascend-crane-insurance)
[October 23 2024](https://blog.hawksoft.com/podcast-canopy-connect-johns-family)
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[No Comments](https://blog.hawksoft.com/podcast-canopy-connect-johns-family#comments-listing) [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [data transmission](https://blog.hawksoft.com/topic/data-transmission), [partner content](https://blog.hawksoft.com/topic/partner-content), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Policy Data Intake: Canopy Connect & The Johns Family Agency Podcast Recap](https://blog.hawksoft.com/podcast-canopy-connect-johns-family)
[](https://blog.hawksoft.com/podcast-canopy-connect-johns-family)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-canopy-connect-johns-family)
[September 20 2024](https://blog.hawksoft.com/podcast-certificial-paradiso-insurance)
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[No Comments](https://blog.hawksoft.com/podcast-certificial-paradiso-insurance#comments-listing) [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [certificate of insurance](https://blog.hawksoft.com/topic/certificate-of-insurance), [partner content](https://blog.hawksoft.com/topic/partner-content), [API integrations](https://blog.hawksoft.com/topic/api-integrations), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Smart COIs: Certificial & Paradiso Insurance podcast recap](https://blog.hawksoft.com/podcast-certificial-paradiso-insurance)
[](https://blog.hawksoft.com/podcast-certificial-paradiso-insurance)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-certificial-paradiso-insurance)
[August 20 2024](https://blog.hawksoft.com/podcast-agency-revolution-waverly-insurance)
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[No Comments](https://blog.hawksoft.com/podcast-agency-revolution-waverly-insurance#comments-listing) [Customer Retention](https://blog.hawksoft.com/topic/customer-retention), [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [marketing automation](https://blog.hawksoft.com/topic/marketing-automation), [partner content](https://blog.hawksoft.com/topic/partner-content), [agency website](https://blog.hawksoft.com/topic/agency-website), [API integrations](https://blog.hawksoft.com/topic/api-integrations), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Integrated Marketing: Agency Revolution & Waverley Insurance Podcast Recap](https://blog.hawksoft.com/podcast-agency-revolution-waverly-insurance)
[](https://blog.hawksoft.com/podcast-agency-revolution-waverly-insurance)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-agency-revolution-waverly-insurance)
[July 23 2024](https://blog.hawksoft.com/podcast-agencyzoom-ameriguard)
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[No Comments](https://blog.hawksoft.com/podcast-agencyzoom-ameriguard#comments-listing) [Sales Pipeline](https://blog.hawksoft.com/topic/sales-pipeline), [Customer Retention](https://blog.hawksoft.com/topic/customer-retention), [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [marketing automation](https://blog.hawksoft.com/topic/marketing-automation), [partner content](https://blog.hawksoft.com/topic/partner-content), [sales process](https://blog.hawksoft.com/topic/sales-process), [API integrations](https://blog.hawksoft.com/topic/api-integrations), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [Sales Pipeline Automation: AgencyZoom & Ameriguard Insurance Podcast Recap](https://blog.hawksoft.com/podcast-agencyzoom-ameriguard)
[](https://blog.hawksoft.com/podcast-agencyzoom-ameriguard)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-agencyzoom-ameriguard)
[June 24 2024](https://blog.hawksoft.com/podcast-insurance-agent-app-atkinson-agency)
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[No Comments](https://blog.hawksoft.com/podcast-insurance-agent-app-atkinson-agency#comments-listing) [Customer Retention](https://blog.hawksoft.com/topic/customer-retention), [Automation](https://blog.hawksoft.com/topic/automation), [customer experience](https://blog.hawksoft.com/topic/customer-experience), [mobile app](https://blog.hawksoft.com/topic/mobile-app), [insured app](https://blog.hawksoft.com/topic/insured-app), [consumer app](https://blog.hawksoft.com/topic/consumer-app), [marketing automation](https://blog.hawksoft.com/topic/marketing-automation), [partner content](https://blog.hawksoft.com/topic/partner-content), [API integrations](https://blog.hawksoft.com/topic/api-integrations), [insurance perspectives podcast](https://blog.hawksoft.com/topic/insurance-perspectives-podcast)
## [An Agency in Your Pocket: Insurance Agent App & Atkinson Insurance Agency podcast Recap](https://blog.hawksoft.com/podcast-insurance-agent-app-atkinson-agency)
[](https://blog.hawksoft.com/podcast-insurance-agent-app-atkinson-agency)
*The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.*
[Read More](https://blog.hawksoft.com/podcast-insurance-agent-app-atkinson-agency)
[January 21 2020](https://blog.hawksoft.com/3-keys-to-superior-customer-experience)
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[No Comments](https://blog.hawksoft.com/3-keys-to-superior-customer-experience#comments-listing) [customer experience](https://blog.hawksoft.com/topic/customer-experience), [SEO](https://blog.hawksoft.com/topic/seo), [Google My Business](https://blog.hawksoft.com/topic/google-my-business), [online reviews](https://blog.hawksoft.com/topic/online-reviews), [online ratings](https://blog.hawksoft.com/topic/online-ratings), [customer feedback loop](https://blog.hawksoft.com/topic/customer-feedback-loop), [modern interaction management platforms](https://blog.hawksoft.com/topic/modern-interaction-management-platforms), [partner content](https://blog.hawksoft.com/topic/partner-content)
## [3 Keys to a Superior Online Customer Experience](https://blog.hawksoft.com/3-keys-to-superior-customer-experience)
[](https://blog.hawksoft.com/3-keys-to-superior-customer-experience)
Image source: Podium
**Guest blog by [Jared McKinney, Podium](https://blog.hawksoft.com/tag/customer-experience#author)**
*Guest blogs are written by contributors outside of HawkSoft. The author's views are entirely their own and may not reflect the views of...*
[Read More](https://blog.hawksoft.com/3-keys-to-superior-customer-experience)
[June 28 2018](https://blog.hawksoft.com/customer-experience-agency-job-shadow)
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[No Comments](https://blog.hawksoft.com/customer-experience-agency-job-shadow#comments-listing) [customer experience](https://blog.hawksoft.com/topic/customer-experience), [job shadow](https://blog.hawksoft.com/topic/job-shadow), [agency job shadow](https://blog.hawksoft.com/topic/agency-job-shadow), [customer service](https://blog.hawksoft.com/topic/customer-service)
## [Up close and personal - the path to superior customer experience](https://blog.hawksoft.com/customer-experience-agency-job-shadow)
[](https://blog.hawksoft.com/customer-experience-agency-job-shadow)
### “You’re the HawkSoft guy, aren’t you?”
### “I am. My name is Nick, and I’m one of the Senior CSRs.”
On the morning of March 15, a Senior HawkSoft CSR walked into an insurance agency in the rural town...
[Read More](https://blog.hawksoft.com/customer-experience-agency-job-shadow)
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[How to Implement AI at Your Independent Insurance Agency](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency) [Read More](https://blog.hawksoft.com/how-to-implement-ai-at-your-independent-insurance-agency)
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