November 20 2024 No Comments Automation, customer experience, insurance accounting, partner content, agency bill, insurance perspectives podcast

Agency Bill, Simplified: Ascend & Crane Insurance Group Podcast Recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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October 23 2024 No Comments Automation, customer experience, data transmission, partner content, insurance perspectives podcast

Policy Data Intake: Canopy Connect & The Johns Family Agency Podcast Recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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September 20 2024 No Comments Automation, customer experience, certificate of insurance, partner content, API integrations, insurance perspectives podcast

Smart COIs: Certificial & Paradiso Insurance podcast recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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August 20 2024 No Comments Customer Retention, Automation, customer experience, marketing automation, partner content, agency website, API integrations, insurance perspectives podcast

Integrated Marketing: Agency Revolution & Waverley Insurance Podcast Recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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July 23 2024 No Comments Sales Pipeline, Customer Retention, Automation, customer experience, marketing automation, partner content, sales process, API integrations, insurance perspectives podcast

Sales Pipeline Automation: AgencyZoom & Ameriguard Insurance Podcast Recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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June 24 2024 No Comments Customer Retention, Automation, customer experience, mobile app, insured app, consumer app, marketing automation, partner content, API integrations, insurance perspectives podcast

An Agency in Your Pocket: Insurance Agent App & Atkinson Insurance Agency podcast Recap

The Insurance Perspectives Podcast involves contributors outside of HawkSoft. The participants' views are entirely their own and may not reflect the views of HawkSoft.

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January 21 2020 No Comments customer experience, SEO, Google My Business, online reviews, online ratings, customer feedback loop, modern interaction management platforms, partner content

3 Keys to a Superior Online Customer Experience

Image source: Podium

Guest blog by Jared McKinney, Podium

Guest blogs are written by contributors outside of HawkSoft. The author's views are entirely their own and may not reflect the views of...

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June 28 2018 No Comments customer experience, job shadow, agency job shadow, customer service

Up close and personal - the path to superior customer experience

Nick

“You’re the HawkSoft guy, aren’t you?”

“I am. My name is Nick, and I’m one of the Senior CSRs.”

On the morning of March 15, a Senior HawkSoft CSR walked into an insurance agency in the rural town...
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