January
31
2018
4 Comments
Education,
Agency Intelligence,
Net Promoter Score,
Customer Retention,
industry topics
How to use the Net Promoter Score survey to increase customer retention
5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)
Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive than...
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