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Industry insights for independent insurance agencies
June 28 2018
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customer experience
,
job shadow
,
agency job shadow
,
customer service
Up close and personal - the path to superior customer experience
“You’re the HawkSoft guy, aren’t you?”
“I am. My name is Nick, and I’m one of the Senior CSRs.”
On the morning of March 15, a Senior HawkSoft CSR walked into an insurance agency in the rural town...
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