How to use the Net Promoter Score survey to increase customer retention

5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)

Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive...

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HawkSoft and 23 NYCRR Part 500, New York's Cybersecurity Regulation

UPDATE SEPTEMBER 2018: HawkSoft meets the data encryption requirements in Section 500.15 of the regulation. You can access our Statement of Compliance here 
HawkSoft allows agencies in...
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Deciphering Cybersecurity for Your Agency


Cybersecurity is a big topic with many aspects to consider. This article aims to bring clarity about three areas of cybersecurity as it relates to independent insurance agencies. In that...

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5 Ideas for Getting Started with Agency Announcements

Did you know 99 out of 100 HawkSoft users see the Start Page when they first log in? HawkSoft has made use of this with the Messages panel (formerly “News” feed) for years as a direct way to...

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An Open Conversation about APIs

UPDATE FEBRUARY 2019: Read our "Update on HawkSoft's Partner API" letter here.

In September, HawkSoft gave in to a truly 21st century impulse: we engaged after being called out on Twitter.

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How an Investment with No Perceived ROI Led to the AUGIE Andy Fogarty Industry Impact Award

AUGIE Face to Face, September 24, 2017 Pictured left to right: Paul Hawkins, Andy Fogarty, Mike Skeele.

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Customize the Sales Pipeline in HawkSoft 4 (Bonus: Sales Pipeline Infographic)

(Source: Shutterstock)

HawkSoft 4 launches this October with a visual overhaul and a redesigned sales pipeline that will help you support and understand your agency better than ever.


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Boosting Agents to Infinity and Beyond with Enhanced Claims Downloads

Paul Hawkins (Founder and CEO HawkSoft) with Buzz Lightyear


1995 was a notable year. HawkSoft and Buzz Lightyear both began their blast into the future. Twenty-two years later, we are still...

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10 Ways the HUG National Conference is Going to Blow Your Mind

We are rapidly approaching the HawkSoft User Group National Conference! Hundreds of HawkSoft users, developers, and thought leaders will be gathering in Sandusky, OH on May 10 and 11. A dedicated...

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The Cost of a Paper File

You’re reading this on a screen, aren’t you? Thought so.

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