How to use the Net Promoter Score survey to increase customer retention

5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)

Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive than...

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Deciphering Cybersecurity for Your Agency

Cybersecurity is a big topic with many aspects to consider. This article aims to bring clarity about three areas of cybersecurity as it relates to independent insurance agencies. In that spirit,...

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The Cost of a Paper File

You’re reading this on a screen, aren’t you? Thought so.

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