Switching Management Systems Shouldn't be Painful

Source: Shutterstock

Escaping change is impossible. It is the only way to make progress, both in our personal and professional lives. For an independent insurance agency, one example of change might...

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Do You Know How to Harness Vital KPIs to Drive Your Agency's Growth?

 If you’re a sports fan, you know that stats can make or break an athlete. Every sport out there uses data to rank and measure the performance of teams and its members. The recruitment of athletes is...

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Labor Day - "hard work" in the modern era

This article was originally posted on LinkedIn.

Our forefathers knew the meaning of hard work. They didn’t have a choice. Tilling fields, milking cows, carrying bale, chasing chickens, and walking to...

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3 things agents should learn about cyber insurance and 4 steps to selling it.

This cartoon originally appeared in the Central Penn Business Journal. Used with permission.

“Alexa, activate level 10 cybersecurity defenses, now! And get me my insurance agent.”

Maybe, one day,...

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6-point handbook on how to integrate core values into company culture and processes

HawkSoft core values are displayed on two office walls; a daily reminder to employees of our mission to each other and our customers.

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How a strong company culture led to a 3-peat on Top 100 Workplaces list and 4.4-star Glassdoor rating

HawkSoft Professional Services Team

Open secret: HawkSoft’s unique company culture is a key driver of our success. Our culture has landed us a three-peat of the Top 100 Workplaces in Oregon award...

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Celebrating Women in Insurance: How Two Female Agency Owners Overcame Gender Inequality 

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It’s not Doomsday yet… The Big D of Differentiation

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There are a lot of  Ds in the insurance industry lingo these days. The most concerning is talk about the d emise of the independent insurance agent due to InsurTech d ... Read More

How to use the Net Promoter Score survey to increase customer retention

5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)

Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive than...

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Deciphering Cybersecurity for Your Agency

Cybersecurity is a big topic with many aspects to consider. This article aims to bring clarity about three areas of cybersecurity as it relates to independent insurance agencies. In that spirit,...

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