March
07
2018
1 Comment
Insurance technology,
Insurance Disruptors,
Digital marketing,
Agency differentiation,
Automation,
industry topics
It’s not Doomsday yet… The Big D of Differentiation
Source: Shutterstock
There are a lot of Ds in the insurance industry lingo these days. The most concerning is talk about the d emise of the independent insurance agent due to InsurTech d ... Read More
January
31
2018
4 Comments
Education,
Agency Intelligence,
Net Promoter Score,
Customer Retention,
industry topics
How to use the Net Promoter Score survey to increase customer retention
5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)
Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive than...
Read MoreCybersecurity is a big topic with many aspects to consider. This article aims to bring clarity about three areas of cybersecurity as it relates to independent insurance agencies. In that spirit,...
The Cost of a Paper File
You’re reading this on a screen, aren’t you? Thought so.
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