Report Types & Best Practices in HawkSoft

It’s no secret that in order to drive growth at your agency, you need accurate reporting tools to track key performance indicators (learn more about why this is in our blog on harnessing vital KPIs

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How to use the Net Promoter Score survey to increase customer retention

5% increase in retention can lead to 25%-95% increase in profit(Source: Bain & Company)

Harvard Business Review says, “acquiring a new customer is anywhere from five to 25 times more expensive...

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Customize the Sales Pipeline in HawkSoft 4 (Bonus: Sales Pipeline Infographic)

(Source: Shutterstock)

HawkSoft 4 launches this October with a visual overhaul and a redesigned sales pipeline that will help you support and understand your agency better than ever.


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