April
20
2021
2 Comments
Automation,
AI,
Artificial Intelligence,
machine learning,
NLP,
Natural Language Processing,
chatbots,
industry topics
Understanding & Implementing Chatbots at Your Agency
You’ve seen them before: that little “How can I help you today?” bubble that pops up in the corner of a website if you’re on the page for long, allowing you to interact with a computer application...
Read More
September
22
2020
5 Comments
data protection,
data,
customer data,
data ownership,
data privacy,
industry topics
3 Questions to Ask Technology Vendors about Your Client Data
Who really owns your agency’s data—you, or the systems that house your data? After reading Insurance Journal’s recent article on data ownership by Andrea Wells, we’d like to add our insights on the...
Read More
January
09
2020
2 Comments
malware,
ransomware,
viruses,
HawkSoft backups,
data protection,
industry topics
Protecting Your Data from Malware
There are many cyber threats out there that can endanger your agency's data or computer system. Malicious software (called malware) like viruses, worms, spyware, and ransomware can harm your system...
Read More