Rachel Stauffer

Rachel is the Content Manager at HawkSoft, where she focuses on creating engaging content for the independent agent community.

Recent Posts

On the same team: a chat with ACT's Chris Cline on solving agency tech problems

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Excellence by the Numbers: A Data-Driven Approach to Superior Service

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Putting People First: Honoring Kevin Dougherty, HawkSoft's 2021 Dick Fanazick Award Recipient

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Should You Stay with a Technology Platform That's Been Acquired? Ask These 6 Questions

We’ve all been there before: you get a notice from a software platform that you love, saying it’s under new ownership. You might not think much of it at the time, but soon you start to see the...

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A Lasting Legacy: the Incredible Story of Louis & Irene Rotta and Al McGarr

Pictures of Al McGarr, Louis D. Rotta, and Lou and Irene Rotta

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How Insurance Agents Can Use Nextdoor to Drive Referrals

How do you get news from your neighborhood? In the digital age, you’re probably connected to your neighbors and community online, perhaps through Facebook pages and groups, or other social media....

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Finding Your Niche: an Inteview with CedarBrew

Malena Farrell (right) with CedarBrew agents Rachel Grieder (center) and Robin Campbell (left)

Malena Farrell, HawkSoft customer and co-president of Cedar Risk Management, sees the independent...

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Changes to Business Texting with the Introduction of 10DLC Policies

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Understanding & Implementing Chatbots at Your Agency

You’ve seen them before: that little “How can I help you today?” bubble that pops up in the corner of a website if you’re on the page for long, allowing you to interact with a computer application...

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A Standing Ovation: Tips from a Big I Best Practices Agency

Big I’s list of Best Practices Agencies, released every few years, recognizes agencies who “represent the highest performers based on their growth and operational excellence.” The 2020 list included...

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